Refund Policy

1. Overview

This Refund Policy applies to purchases of online motorcycle coaching programs, video review services, digital lessons, downloadable materials, and related educational services provided by MOTO LAND.

Because our services involve digital access, instructor time, personalized review, and educational materials, refund eligibility depends on the type of purchase and whether the service has already been accessed, delivered, scheduled, or substantially performed.

2. Digital Course Purchases

For pre-recorded digital courses or online learning materials, refund requests may be considered only if:

• The request is submitted within seven (7) days of purchase;
• You have not accessed a substantial portion of the course content;
• You have not downloaded protected materials, templates, guides, or bonus resources where applicable;
• The purchase was not made as part of a final-sale promotion or discounted bundle clearly marked as non-refundable.

Once significant course access has occurred, the purchase is generally considered delivered and non-refundable.

3. Coaching Sessions

For live online coaching sessions, refund eligibility depends on scheduling status.

3.1 Before Scheduling

If you purchased a coaching session but have not scheduled it, you may request a refund within seven (7) days of purchase.

3.2 Scheduled Sessions

If a session has already been scheduled, you may request one reschedule if notice is provided at least twenty-four (24) hours before the scheduled time.

3.3 Missed Sessions

If you miss a scheduled coaching session without providing timely notice, the session may be considered completed and non-refundable.

3.4 Completed Sessions

Completed coaching sessions are non-refundable because instructor time and service delivery have already occurred.

4. Video Review Services

Video review services involve personalized instructor analysis of riding footage submitted by the client. These services are custom and time-based.

Refunds are generally not available once:

• Your submitted footage has been reviewed;
• Instructor notes, annotations, or feedback have been prepared;
• A written, video, or recorded analysis has been delivered;
• The review process has substantially begun.

If you paid for a video review but have not yet submitted footage and no work has begun, you may request a refund within seven (7) days of purchase.

5. Bundles, Packages, and Promotions

Program bundles, discounted packages, seasonal promotions, and limited-time offers may be marked as final sale. If a package is identified as final sale at the time of purchase, it is not eligible for refund unless required by applicable law.

If a bundle includes both digital content and coaching services, partial refunds may be considered at our discretion only for unused portions that have not been accessed, scheduled, delivered, or substantially performed.

6. Technical Issues

If you experience technical problems accessing purchased content, please contact us first so we can attempt to resolve the issue. Technical access issues do not automatically qualify for a refund if we are able to restore access or provide a reasonable alternative method of delivery.

You are responsible for ensuring that your device, internet connection, browser, and video playback setup are suitable for accessing online educational content.

7. No Guarantee of Riding Results

MOTO LAND provides educational instruction, technique guidance, mindset training, and riding analysis. We do not guarantee specific riding outcomes, lap times, safety results, confidence levels, competition results, or performance improvements.

Refunds are not granted solely because a client does not achieve a specific riding outcome after using our materials or services.

8. How to Request a Refund

To request a refund, contact us through the website contact form and include:

• Your full name;
• The email address used for purchase;
• The program or service purchased;
• The purchase date;
• A brief explanation of the refund request.

We may request additional information to verify the purchase and determine eligibility.

9. Processing Approved Refunds

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank, card issuer, payment provider, or platform used to complete the purchase.

Any payment processing fees, currency conversion fees, or third-party platform fees may be non-refundable unless otherwise required by law.